Shipping policy

⚠️ Notice: Potential Delivery Delays

Due to the ongoing geopolitical situation in the Middle East, international shipments may experience temporary delays. We are working closely with our logistics partners to ensure your order reaches you as safely and quickly as possible. We appreciate your patience and understanding.

Domestic Shipping

*Important: In some cases, your order may ship from our S.Korea warehouse instead of the local warehouse due to inventory availability or service issues. If this applies to your order, the shipping method will be shown at checkout. For further questions, please don’t hesitate to Contact Us

 Order Processing Timeline

• Tracking code: It may take 2–3 business days to process your order before the tracking code is updated. Once available, you will receive an email with your tracking details. You can also check your order status by logging into your account and visiting the Order List .
  If you haven’t received a tracking code within this timeframe, there may be an issue with your email or shipping information. Please Contact Us , and we’ll assist you as soon as possible.
• Delivery Delays: While we aim to deliver within the estimated time, delays may occur due to unforeseen events such as severe weather, customs inspections, or disruptions in shipping services. Beauty of Joseon is not responsible for delays caused by such external factors. Kindly note that we are unable to cancel or refund orders due to such delays.
• Peak Season Notice: During peak periods such as holidays, promotional events, or Black Friday, delivery times may be longer than usual. We appreciate your patience and understanding during these busy seasons.

Order Information

• Required Information: Full legal name & phone number are required to process and ship your order. If any of this information is missing, your order will be put on hold.
• Invalid Address: If the shipping address provided is invalid or cannot be processed, our Customer Service Team will reach out to the email address provided. Please kindly help to respond within 14 days. If we do not receive a response, the order may be canceled and a new order will need to be placed. If the email address provided is incorrect and we are unable to contact you, your order may be canceled without notice.
• Incorrect or Incomplete Address: It’s the customer’s responsibility to provide a complete and accurate address (including apartment number, building, block, etc.) to ensure successful delivery. If the information was entered incorrectly, please contact our Customer Service Team ASAP. Since we're in a different time zone, it may take some time to communicate with the local delivery service. In the meantime, we highly recommend reaching out to your local delivery contact using the information below:

International Shipping